Inspire broken at point band attaches

[M2510]

Inspire broken at point band attaches. Band won't attach. It's not the band, it's that the band won't stay attached because a tiny piece of plastic broke off the Inspire.

Moderator edit: subject updated for clarity

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @M2510. 

Thank you for sharing that you experienced this inconvenience with your Inspire device.  

In this case, since this is about a hardware problem or product damage, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

See you around. 

[afjkd]

it happen to me to

[StankyLeg]

- Mine as well. Has now happened on a second InspireHR. These are three years old now, however, this model still costs almost $100,  and mine also broke due to a small piece of plastic breaking off of the insertion point for the band anchor. It's a very tiny piece, but without it the band just keeps coming loose. There's nothing you can do about it. I'd like some type of solution too. I mean... - It's alot ofproduct to lose - because of this tiny little piece. -/ 1

[DavideFitbit]

Hi, thank you for sharing that you've been experiencing the same problem with your Inspire devices, @afjkd @StankyLeg. 

If you haven't done so already, please make sure to get in touch with the Customer Support team. They have specialized tools and will be able to let you know how to proceed with this. Thanks again for taking the time to share all your feedback and comments about this. 

See you around. 

[wx42]

Mine just broke too! I literally can’t even wear mine anymore. I wish there was a way to fix it. I contacted the customer service to see if it’s covered, waiting to hear back.

[Skimminy]

Pick a band you like and superglue it in?

[wx42]

I like that idea. Customer service told me it’s out of warranty and gave me coupon for 35% off a new one but it won’t work on sale prices, so really I would be buying a whole new one. This is my 3rd one already, it’s so frustrating. And I love Fitbit, so I will be supergluing it and fingers crossed it sticks for a while. 

[afjkd]

the golden one it looks like a rollex

Moderator edit: format

[Skimminy]

I just loaded it up with superglue and it’s doing just fine. 😎 don’t just glue the broken piece, I did that and it detached after a few days. I committed to a band and glued it in full force. Works for now and I saved $100 on buying a new Fitbit! #inspirehr

--------------

 Yep. I put superglue in the whole part where the band goes in. Still holding strong!

[TimEllBee]

Same here, glued it, but didn't trust it, as I've had the same on a cheap Casio watch.

Bought a Supcase UB strap (I think that's what its called?), The tracker plugs in like my old Fitbit Flex. Problem solved. 

[DavideFitbit]

@wx42 Thank you for sharing this update. 

It is particularly difficult when the device is no longer covered by the warranty, but even tough Support is eager to help with any problem you may experience with the product, they need to adhere to the official warranty policy, this would start counting from the original date of purchase.

Thank you for taking the time to share your feedback. Our team is always working to enhance your experience and your feedback is a big part of that process. 

@Skimminy @TimEllBee @afjkd Thank you for sharing all your comments and your experience with this as well. 

See you around. 

[StankyLeg]

Sr. Fitbit,

I appreciate the reply. And I haven't reached out to customer support yet. I will do so.

However, there's still a major issue for me.  First, I should clarify, my first one broke a long time ago, I think last summer. The second one was my wife's, I took it over because she didn't use it anymore, didn't like it. She got a different type altogether, a Chinese noname brand. She's very happy with it. Anyway, hers/mine, broke last fall. I didn't report it until recently because I felt like it would be useless. When I finally checked the forum and saw all these other ppl with the same issue, I decided I might as well add my voice, it should be clear to other users that there is a systemic problem with this model. So, let's note, this model is over 3 yrs old and there is a design flaw that cannot be resolved by the user, at all, without impairing some function, like being able to swap bands. OK? Again, Fitbit has been getting reports and complaints about this specific failure since it was introduced. I paid $150 at the time for a piece of tech that Fitbit already had many reports about, Fibit continues to sell it, unchanged. That puts a bit of a tarnish on the warranty. Sell the same model? It breaks within a short amount of time? If an active fitness tracker breaks pretty easily, it's not reliable for activity. And while I didn't try at the time, I acknowledge that, I've been dealing with some very big health issues, which made it harder to function with things like paperwork and warranties. I'm a cancer survivor, a shingles survivor (do not mess with shingles, ppl. Seriously, don't. It's been more disruptive than H&N cancer. I'm pausing to say it because those Shingrix ads are perfect. From one human to the others: Get the shot.)  Anyway, dealing with disability and COVID threats and rent and...and.. was priority. So, sorry. But I wasn't able to do so.

On top of that, I'd been subscribing to Premium for a couple of years. So now I'm paying for approx. an InspireHR each year. And while we're at it, I sure didn't get contacted by Fitbit and offered the deep discounts you offer now.

I've had some dizziness issues related to late effects from radiation, so it would be nice to have steady data for cardiovasc function to see if any patterns emerge that could be helpful. In my condition you can have early development of carotid plaques, but there are also little structures in your neck you never realized. So, despite some frusrationa, I stuck with it.

As for metrics, the step counting is off, definitely. I'd reported it before. while normal walking was okay, stairs were way off, crossing a landing, alot of spots.

As for metrics, why can't we add some datapoints ourselves that you dont collect? I want to add at least pulse/ox and BP. I collect them separately. I'm frustrated that I cannot seem to merge the collected Fitbit data with the BP data from Omron. And the pulse/ox, remember how it was a key monitor for Covid early on?

Thanks. I'll call customer support later. again, appreciate ur time.

Ed the SL