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Inspire broken strap

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‎06-11-2021 22:59 - last edited on ‎06-14-2021 07:09 by Fitbit Moderator

‎06-11-2021 22:59 - last edited on ‎06-14-2021 07:09 by Fitbit Moderator

How do I find out what to do with  my broken inspire? The strap has come away from the casing the issue is with the casing. It’s under warranty. How do I send it back.

 

 

Moderator edit: updated subject for clarity

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‎06-11-2021 23:20

‎06-11-2021 23:20

Customer support can help with warranty claims. You can contact them via contact.fitbit.com

 

 

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‎06-11-2021 23:20

‎06-11-2021 23:20

Customer support can help with warranty claims. You can contact them via contact.fitbit.com

 

 

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‎06-11-2021 23:25

In response to SteveH

‎06-11-2021 23:25

I called them & as the fault is with the pebble! Where the band connects to the pebble seemingly I cannot do this. I have to send a video. Thanks though. 

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