Inspire charging difficulty

[Elye]

• When I set my Inspire to charge, it never charges without problems. Even after cleaning the connectors, the screen regularly displays "check charger. Battery is not charging" It also often displays a black screen with a smiley for apparently no reason. I have to spend a lot of time adjusting it over and over to get it to charge at all. Why is the Inspire almost impossible to charge? What else can I try to get it to charge with first try? It seems to have a flawed desig

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Elye.

Thank you for sharing the details of the issue you’re experiencing. I appreciate your troubleshooting efforts and your feedback as it helps us to keep improving. I recommend following the complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

Hope this helps!

[Irishsbo · Accepted solution]

I I have the same problem and it’s so annoying that I’m strongly considering dumping the FitBit for Apple. The mechanism for connecting the charger to the FitBit is not well engineered. Until that’s corrected, there will always be a problem and no amount of fixes on the current charger will help. 

[Elye]

What section specifically do you want to highlight under the link you posted?

[GemmaRS]

I have the exact same issue, every time I try to charge it it takes at least 5 minutes of trying to find the sweet spot on the charger for it to actually work… 

[LiliyaFitbit]

Welcome to the Fitbit Community, @GemmaRS.

Thank you for joining the thread and sharing that you're experiencing the same issue. I understand how you are feeling. You can confirm the steps to charge your tracker in How do I charge my Fitbit device? For troubleshooting tips, see Why isn't my Fitbit device's battery charging?

Hope this helps.

[Irishsbo]

Thank you for replying but I already know HOW to charge my FitBit and what
is involved in troubleshooting. The issue is bigger than that. The design
of the connection of the charging cord is inherently flawed. Way too many
variables to present a consistent charging experience.

The fix is to admit that the mechanism is poorly designed and make another
one, which won’t happen because that’s just not the way products life
cycles go.

Thanks,

Sarah (currently a FitBit owner but probably a future Apple Watch owner)

[LiliyaFitbit]

Thank you for your reply, @Irishsbo.

I appreciate the additional details and your feedback. I understand how you are feeling, our team is always working on improving our devices and user experiences, and your comments are always welcome. To share additional feedback or suggestion, feel free to visit our Feature suggestion board. Here our product development teams consult regularly to ensure we're delivering on what our customers need and want. You can read the FAQ to better understand how that board works. If your device is not charging, you can get in touch with our Support team so they can evaluate the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.