Inspire charging issue

[Avernel]

Purchased a new charger and it will not attach magnetically to my inspire and inspire HR.

There are no issues with the charger as the USB will attach magnetically where the charger pins are. Any ideas?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Avernel, welcome to the Community Forums!

Thanks for bringing this to our attention. Based on the information that was shared in your post, this seems to be a charging issue rather than an issue with the charger itself. That said and to better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. Such article includes a restart process which can be really helpful for this situation

Looking forward to your reply.

[Avernel]

Hi,

Totally unresponsive, no feedback stating the item is charging and screen
stays black. Does not hold onto the charger(magnetic).

Regards,

Averne

[RicardoFitbit]

Your update is appreciated @Avernel.

I'm sorry to know that you're still experiencing difficulties with your Inspire HR but thank you for taking into consideration the troubleshooting steps that were shared on my previous post. Because your issue persists, let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.