help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire hr screen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-31-2020 15:07

‎08-31-2020 15:07

My screen is blank. The vibration is working but when I tap the screen or press the button nothing lights up.  This has happened a few times but usually resolves itself but this time is lasting a lot longer. 

Best Answer
Labels:
3 REPLIES 3

‎08-31-2020 15:17

‎08-31-2020 15:17

This happened to me after I did the firmware update. Reach out to customer service and they may be able to help. If you are within your one year warranty, they could replace it. I'm outside of my warranty so they won't send me a new one. You can try restarting it and changing clock faces. That was the only advice I was given before they said there's no way to fix it.

Best Answer
0 Votes

‎09-01-2020 01:53

In response to jmad364

‎09-01-2020 01:53

Thank you for your help. It's just inside the warranty so I'll definitely
try customer service.
Best Answer
0 Votes

‎09-01-2020 03:36

‎09-01-2020 03:36

I bought a new inspirehr just over a week ago. I could not get it working so I contacted customer care. They decided to send me a replacement---reconditioned apparently. And I am having the same problem.

I tap/push the button and tap/swipe the screen and nothing happens.

Maybe I have not set it up properly!!

Best Answer
0 Votes