Inspire deleting steps daily

[Zeska]

Since upgrading my Inspire a few days ago, it's started deleting steps around the same time every day. For example, today I went for a walk and reached 10k by about 2 p.m., I saw the little fireworks go off and everything. Then checked around 3 p.m., and I had 11k. At 4 p.m., I suddenly had 9.7k. I'd say about 2k had gone. I brought it back up to 10k and the fireworks went off for a second time. Is this happening to anyone else? It never did this before this week.

[AndreaFitbit]

Welcome to the Fitbit Community, @Zeska. Thanks for reporting the deleted steps on your Fitbit Inspire. 

I  haven't received reports with this situation. Is this still happening to your device? Have you already tried restarting your tracker?

[Zeska]

Hi Andrea. Yes, this is still happening every day, and I've restarted my device many times.

Is there a way to restore factory settings? It would be a shame to lose a year's worth of data, but the device just isn't really doing the job like this!

[AndreaFitbit]

Thanks for getting back to us and for your comments @Zeska. 

I know how frustrating this could be and the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.