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Inspire displaying www.fitbit.com/setup

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‎05-27-2020 07:18 - last edited on ‎05-27-2020 17:38 by Fitbit Moderator

‎05-27-2020 07:18 - last edited on ‎05-27-2020 17:38 by Fitbit Moderator

My fitbit Insire is brand new out of the box today. It vibrated and had a smiley face. It's charged and has the fitbit logo with www.fitbit.com/setup scrolling under it. That's all it does. I've tried to reset it. Nothing changes. Now what? Please help.

 

Moderator Edit: Clarified subject

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‎05-27-2020 17:36 - last edited on ‎08-11-2025 09:26 by Fitbit Moderator

‎05-27-2020 17:36 - last edited on ‎08-11-2025 09:26 by Fitbit Moderator

Hi @Tifany-V, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying a restart process before posting. The message your Inspire is currently displaying is because you need to set it up with your Fitbit account to start using it. I recommend you to learn more about this with the information that's specified on our help article: How do I set up my Fitbit device? and let me know how it goes.

Let me know if you have any additional questions.

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