Inspire dying during spin workouts

[Meredithc2032]

Hi all, I have a Fitbit Inspire (non-HR). I do a lot of home spin workouts, and have historically attached the Fitbit to my ankle/shoe during those workouts to track my activity. This has worked fine for quite awhile, but in the past month or so I have noticed that my Inspire dies about 10 mins into every spin workout. It doesn’t matter how charged it was to start, it doesn’t matter how fast/slow I am pedaling. At the end of the workout I have a black screen and it is unresponsive until I stick it on the charger (and which point it shows that the battery is about 20% lower than when I started exercising and has tracked about 10-12 mins of activity). Any ideas what’s happening here? 

[AlvaroFitbit]

@Meredithc2032 It's great to have you here! 

Let me help you with this. You can follow these instructions to help improve the battery life.

Hope this helps.

[Meredithc2032]

Thank you for your response, but it doesn’t really help with this issue. Battery life *only* deteriorates during spin class. If I do other forms of exercise, I do not experience this issue. 

[AlvaroFitbit]

@Meredithc2032 thank you for the update.

Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

I'll be around.