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Inspire getting constantly stuck

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‎04-16-2020 13:54 - last edited on ‎04-30-2020 11:21 by Fitbit Moderator

‎04-16-2020 13:54 - last edited on ‎04-30-2020 11:21 by Fitbit Moderator

Most days my Fitbit will track my steps and calories but others it will either not track my steps or the screen will remain frozen. I have been on to the help desk before I was I told that I had to rest my Fitbit which I do. But now it seems to be ever second day my Fitbit will freeze or glitch. And I’m getting tired of having to reset it very time as I should have to do this all the time! I have had it for less than a year and some times when I try to reset the watch it won’t reset and will take many tries to reset. Also when charging my watch it will take a few tries for the watch to recognise the charger 

 

 

Moderator edit: updated subject for clarity

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‎04-30-2020 11:23 - last edited on ‎06-20-2025 09:25 by Fitbit Moderator

‎04-30-2020 11:23 - last edited on ‎06-20-2025 09:25 by Fitbit Moderator

@Tracking1 It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Inspire getting stuck and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-01-2020 06:10

In response to AlvaroFitbit

‎05-01-2020 06:10

I have experienced my Fitbit freezing on the clock screen.  It still records data and syncs to my phone but I have to restart it numerous times to fix the issue.  This has been an ongoing problem. 

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‎05-01-2020 08:43

In response to WestJeffRoxy

‎05-01-2020 08:43

Mine is stuck on clock now for the first time, and since the only way I can sync is turning off the bluetoth, updating the computer, and then turning bluetooth on and then seetting it up as a new device, it isn't even giving me the 4 digit code to set it up.  Frustrating enough that it doesn;t sync, but now it is nothing but a glorified watch.

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