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Inspire isn't syncing

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‎08-29-2019 21:10 - last edited on ‎08-31-2019 18:20 by Fitbit Moderator

‎08-29-2019 21:10 - last edited on ‎08-31-2019 18:20 by Fitbit Moderator

I cannot get my inspire to connect to my account on my computer.  I have put my old one in my car  outside so it cannot be interferring.

 

Moderator edit: Updated subject for clarity 

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‎08-31-2019 18:22 - last edited on ‎01-20-2025 08:11 by Fitbit Moderator

‎08-31-2019 18:22 - last edited on ‎01-20-2025 08:11 by Fitbit Moderator

It's great to see you around @tjd719/ Thanks for the details mentioned, I appreciate you put your old one outside so it doesn't interfere. 

I would like you to try this syncing troubleshooting and confirm you have the latest app version. Could you let me know which mobile device you're using? 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎08-31-2019 22:01

In response to SilviaFitbit

‎08-31-2019 22:01

I am using my computer.

Terri
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‎09-04-2019 13:12 - last edited on ‎01-20-2025 08:11 by Fitbit Moderator

In response to tjd719

‎09-04-2019 13:12 - last edited on ‎01-20-2025 08:11 by Fitbit Moderator

Thanks for the details mentioned @tjd719. Sorry for the delayed reply. 

I've shared your post with our Support team and they've mentioned, you already have a case with them. Please continue the communication through email, they will continue helping you. 

Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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