Inspire not found during initial setup - no 4 digit code displayed - shows random charging

[50plussomething]

Out of the box setup didn't work with my brand new inspire HR on iPhone 6s and Sony Xperia Z5. 

I charged the device to full. When I removed the plug the Inspire seemed to lose battery capacity very quick. Went from 100% to 45% within 15 minutes (trying several times to set up but failed each time).

So, here is what I did to resolve the issue after all suggestions from fitbin support didn't work (e.g. Resetting several times, renaming bluetooth name on mobile phone, etc.).

1. I charged the Inspire for 24h hours continously without touching it (still showed only 78% next day, and lost battery capacity again within minutes)

2. I created a new fitbin user account via iPhone

3. I deleted fitbin app from iPhone after creating user account

4. Re-installed fitbin app to iPhone and logged in with my new user account

5. Started manual setup via fitbin app - this time the app found the Inspire HR and showed the 4-digit code

6. Entered the code and continued initial setup

7. The app asked to update firmware - I did (At this time the Inspire showed 46% capacity, and the app said that I need to charge it to at least 50%. Did that and continued with firmware update)

8. Firmware update completed. Inspire HR seems to work fine.

Since none of the suggestions from fitbin worked I think most probably the new installation of the fitbin app on my mobile phone did the trick.

[AlvaroFitbit]

@50plussomething Welcome! Thanks for being part of our Community! 

Thank you for reporting this and for sharing what you did to properly setup your Inspire HR. I am sure this will help other members here.

Let me know how it goes.