Inspire not syncing with iOS

[gvapple3]

Hi. My Fitbit inspire will not sync to the app on my iPhone. I have removed app and reinstalled several times. I have force reset my inspire 2. My Home Screen for my Fitbit no longer shows steps, zone minutes, miles and calories like it used to. When I refresh it doesn’t synch for my Fitbit to my phone. There is an edit option but the only option to do is calories. Does this make any sense? It has been 9 days. I was told there was an outage but nothing has helped 

Moderator edit:  updated subject for clarity

[JuanFitbit · Accepted solution]

@gvapple3 , Thank you for your reply and for the information. I moved your post, here to avoid confusions, as the other user seems to have another kind of situation not a syncing one.

Make sure that no other Bluetooth device is connected to the iPhone or nearby. (headphones, keyboards, etc.).

Please follow these steps, some of which you have already done, but the order is important:

1. Restart the Inspire 2
2. Please on iPhone, go to Settings>Bluetooth, and remove all connections that exist with the tracker. (Forget, ignore or unpair device depending on the phone OS version)
3. Turn off Bluetooth and restart your phone. (switch off and on again).
4. When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the tracker from here.
5. Go on the app. From here, try setting up the tracker as a new device.

[gvapple3]

I did everything as instructed. My phone and inspire 2 would not pair. I’m going to try to pair to a different iPhone to see if it works. I was able to pair my iPhone to my ear buds. I’m trying to determine if it’s my phone or Fitbit. Down 9 days now. It’s very frustrating. Thank you for your help. I will let you know if the tracker will pair to another iPhone. 

[gvapple3]

Just another update. This morning I followed the same steps this time to my iPad. The tracker will not pair with it either. Fits bit device problem or app problem? I have iOS 3.75

[gvapple3]

I don’t know what I did but it is finally paired again and working. My screen isn’t in the order that I want but that’s ok I can deal with it. Thank you so much for your help and patience. 

[JuanFitbit]

@gvapple3 , Thank you for your message and for keep trying the recommended steps. 

I'm glad that the setup was successful.
No need to thank. The Community is here to help each other. 

Please visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and share lots of tips. They will be happy to meet you there.