Inspire not updating information

[gypsylife]

My Inspire has just stopped working and is frozen on the time which is still ticking over.

It is on the charger.

I have tried turning it off but it doesn't. Syncing isn't happening.

I have logged out of the app and back in and it made no difference.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @gypsylife, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your Inspire following the next steps:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
3. Press and hold the button on your tracker for 5 seconds. 
4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let me know if the issue persists and if you have any additional questions.

[gypsylife · Accepted solution]

Hi,

Thanks for the reply.

It fixed itself in the end. I left it alone after doing all the right things and came back to it a few hours later.

[RicardoFitbit]

You're welcome @gypsylife, your reply is also appreciated.

Thanks for your update, I'm really happy to know that your issue was resolved. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[CaroMerckx]

I have the same problem. I followed the steps and restarted my phone but it's still not working. my Fitbit won't connect with my iPhone and the hour on it is also not correct.