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‎06-24-2020 08:51 - last edited on ‎06-25-2020 22:05 by Fitbit Moderator

‎06-24-2020 08:51 - last edited on ‎06-25-2020 22:05 by Fitbit Moderator

My inspire quit scrolling and not even 6 months old. I tried to reset and that did not work. It was still recording my steps. 2 days later the screen went black. It still had 78% left on battery. I took it Best Buy where it was purchased and the geek squad could do nothing with it. This was a Christmas gift and started using it 12/26/19. Now it is useless.

 

Moderator Edit: Clarified subject

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6 REPLIES 6

‎06-25-2020 22:05

‎06-25-2020 22:05

Hi @gnewberry, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here, I understand how frustrating this matter can be for you. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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0 Votes

‎06-28-2020 16:14

In response to RicardoFitbit

‎06-28-2020 16:14

Thanks. I will.

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‎06-28-2020 18:42

In response to gnewberry

‎06-28-2020 18:42

You're welcome @gnewberry.

 

Your patience with this process is appreciated. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out.  

 

I'll be here if you need anything else.

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0 Votes

‎07-05-2020 09:40

In response to RicardoFitbit

‎07-05-2020 09:40

Hi Ricardo,

Customer Service contacted me for additional information about the country
where the Fitbit was purchased.
I answered in the US. My son and daughter-in-law bought it at a Best Buy in
either Alabama or Florida.
I have never heard back from them.

Gretchen
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0 Votes

‎07-05-2020 20:14

In response to gnewberry

‎07-05-2020 20:14

Thanks for your update @gnewberry.

 

Our Support team informed me that they received your reply and soon will provide you information to move forward with your case. Please periodically check your email inbox, spam and junk folders because they'll send you more information about your issue.

 

Let me know if you need anything else. 

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0 Votes

‎07-06-2020 13:20

In response to RicardoFitbit

‎07-06-2020 13:20

Thanks, I will check on it more often.

Gretchen
Best Answer