Inspire screen changing erratically

[agallagher812]

This morning my Fitbit inspire screen started changing erratically. I tried resetting a few times with no luck. Any advice? 

[JuanJoFitbit]

Hi @agallagher812, welcome to our Fitbit Community. Regarding the screen issue that your Fitbit Inspire has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

In order to avoid providing the same information, let me know if you restarted your Fitbit Inspire as described in this help article. After this, try setting up your tracker from scratch and see if it the screen works properly.

Keep me posted on the outcome.

[agallagher812]

Hi - thanks. I did try restarting it a few times as described there and had no luck- the screen continued to change erratically. 

[JuanJoFitbit]

Hi @agallagher812, thank you for getting back and clarifying the information requested. Since the issue persists, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[DMCrake]

Please let us know if this gets resolved.

[agallagher812]

No luck - I worked with the help desk and it unfortunately wasn't able to be fixed. They sent a coupon for a new Fitbit because it was a bit past the 1-year warranty (1.5 years old).