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Inspire setup issues

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‎08-27-2020 07:40 - last edited on ‎02-11-2021 08:33 by Moderator Alum

‎08-27-2020 07:40 - last edited on ‎02-11-2021 08:33 by Moderator Alum

Hello, I recently bought a Fitbit Inspire and it is set up on my phone. My email has a weird thing where it will batch together suspicious/junk emails and send them to me around 2am. I can review them the next morning and "release" them.  

 

However the link that I'm supposed to respond to to connect my Fitbit info with my email has expired and I cannot use it. How do I get around this problem? When I try to enter another email address to change my email it rejects that as well because YEARS ago I had a Fitbit account added to that email.  Not sure I"m making any sense...is there a Fitbit Help Line number I can call?  Thanks!

 

 

Moderator Edit: Clarified subject

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‎02-11-2021 08:35 - last edited on ‎08-26-2024 03:58 by Fitbit Moderator

‎02-11-2021 08:35 - last edited on ‎08-26-2024 03:58 by Fitbit Moderator

Welcome to the Community, @JJoline.

I appreciate all the information provided and would like to know if you keep having problems with your Fitbit email address? Are you trying to pair the device? If so, follow the steps in the article: Why can't I set up my Fitbit device?. Now regarding your support inquiry, here you will be able to see the different channels you have to contact support. 

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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