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Inspire shows incorrect steps

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‎05-28-2020 18:21 - last edited on ‎06-02-2020 11:21 by Fitbit Moderator

‎05-28-2020 18:21 - last edited on ‎06-02-2020 11:21 by Fitbit Moderator

I have only had my inspire for two days and I have gone from felling excited to disappointed. The tracker is for my steps, calories burned, etc. is incorrect I have reset, uninstalled, cleared data, syncing, turned off bluetooth and turned it back on,  contacted support and it is still not resolved. I am ready to return this to the store tomorrow. Does anyone have any other ideas? By the way  I am using an android.

 

Thanks in advance for your suggestions!

 

 

Moderator edit: updated subject for clarity

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‎06-02-2020 12:12 - last edited on ‎03-12-2025 05:52 by Fitbit Moderator

‎06-02-2020 12:12 - last edited on ‎03-12-2025 05:52 by Fitbit Moderator

@SunsetRunner Thanks for stopping by!

Let me help you with your incorrect steps and thank you for troubleshooting this issue. What is the issue exactly? could you elaborate on this? Do you have more or less steps than you should? The more I know about this the better I will be able to assist you.

I look forward to your reply.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎06-22-2020 05:58

In response to AlvaroFitbit

‎06-22-2020 05:58

My inspire calculated exactly one half of my 4-mile walk can this be corrected or should I just delete the walk I want my goals to show correct accomplishment

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