Inspire step count too low

[casella]

My Inspire counts my steps too low by 17%. A 10000 step count should be 11700. WCan you update my device to increase its step count by 17%?

[NellyG]

Hi @casella Firstly, how do you know it is not counting correctly? How do you know whatever you are comparing it to is not overcounting?

In any case, try restarting you Inspire HR several times and see if that has any affect on the step count.

Restart your tracker

[casella]

I know that it is 17% too low, because I count the actual steps as I walk down my street, 1,000 steps. Makes it easy.

[Rich_Laue]

With your 1000 step count,  do you let your arm swing naturally and only look at the tracker at the end of the walk?

How many steps does the tracker record for 1000 steps. 

I find it easier to count by 2 and then only count 100 giving a true count of 200