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Inspire steps gone....

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‎09-07-2019 10:20

‎09-07-2019 10:20

My inspire updated today.  I've had it about a month and have been happy with it.  Today, not so much. The update wiped out my step and distance log on the android app.  And I can't add steps to the screen. I no longer have an option to sync. It just shows me the number of calories I've burned which is useless information for me. I've re-installed the app.  I'm not feeling very inspired at the moment to carry a device which is useless to me.

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‎09-09-2019 11:57 - last edited on ‎03-21-2025 07:56 by Fitbit Moderator

‎09-09-2019 11:57 - last edited on ‎03-21-2025 07:56 by Fitbit Moderator

@WTFtracker Welcome! It's good that the community is growing! 

Let me help you with your missing steps. This sounds as if your device was removed from your account. If your tracker isn't listed on your account (tap your account icon at the top left corner and see if your tracker shows there). If the device isn't setup then please set it up following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-10-2019 18:51

In response to AlvaroFitbit

‎09-10-2019 18:51

I spoke with the support people and they determined that my fitbit had gone
bad, so it's on its way back to the mothership.

Kevin Liske

*What part of Noh do you not understand?*
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