Inspire stopped working

[Ramseys]

Since two days my inspire not working! Is there any services available ?

Moderator Edit: Clarified subject

[dhl162]

The same has happened to me, stopped synching Friday night and tried everything in the manual. Really don't know shat else to try now.

Technical support - any suggestions as it seems to have happened to a few of us now?

[SunsetRunner]

Hello @Ramseys  and @dhl162 

Will it turn on at all or is it completely dead? Try restarting your Inspire to see if that fixes the problem. Just put your Inspire on its charger and while it’s charging press and hold down the side butt until you see a smile icon and the tracker vibrates. Restarting your Inspire does not cause you to lose any data. If your Inspire is completely dead and doesn’t respond at all I would suggest contacting Fitbit Customer Service:https://myhelp.fitbit.com/s/support?language=en_US
😃 Hopefully restarting will fix the issue. Please let me know how it goes. 

[dhl162]

Hi MegaByte

My Fitbit has power and shows a time (although the time randomly decreased by an hour for some reason and now I cant change it), but will not update or synch any information since Friday night. I have tried to reboot the watch countless times as above instructions, but I am unable to get the smiley face and vibration after 5 seconds. 

It tries to synch and is connected by Bluetooth but fails every time.

Strange how a few of us all had the same issue Friday night. 

Any further help or suggestions welcome 🙏 😃

[SunsetRunner]

Hello @dhl162 

🤔I wonder if changing the clock face on your Inspire would help. You can change the clock face through the Fitbit App. https://help.fitbit.com/articles/en_US/Help_article/2311.htm  I fear it may not work due to your syncing issues but I suppose it’s worth a shot. Try changing it back to your original clock face you had when you first got your watch. Before trying it let’s give it the best shot at trying to sync by turning your Bluetooth off on your Mobile device then turn your phone off for 1-2 mins then restart it again. Now turn your Bluetooth on then go to the Fitbit App and attempt to sync your Inspire. 🤞 I’m truly crossing my fingers it will sync. If so try changing your clock face. If this fails let me know if your Inspire 2 even shows on your Bluetooth as not connected or not showing at all. 

[dhl162]

Carried out all your advice above, thank you. Unfortunately I still can't synch and I am unable to change the clock face. With the Bluetooth on it is linked to my Fitbit as the step count increases as I walk on my phone screen in the Fitbit app, but then the figures disappear once midnight is reached and goes back to zero. 

Thanks for your help, very much appreciated.

[SunsetRunner]

Hello again @dhl162 

Lets try to set you up as a new device. Follow these steps carefully. You didn’t mention which Inspire series you have so I used the word Inspire in general so follow the steps. You won’t lose any data setting this up but anything that occurred “after your last successful sync will be lost” everything else is already stored on the Fitbit Servers. Place your Inspire in its charger.
1. Open your Fitbit App then tap your profile picture then scroll down and tap Inspire. Now scroll down and tap Remove This Inspire 

2. Now go to your mobile device and on your Bluetooth find your Inspire 2 on the list and tap it then tap Forget this device. 

3. Now Restart Your Phone

4. Open the Fitbit App and tap your profile picture then scroll down and tap Set Up A Device.

5. Tap Inspire in the list of Fitbit trackers. 
6. Follow the online instructions. When asked if you want to replace your previous Inspire say yes.

😉 Please come back and let me know how it goes and it it fixed the issue. 

[acrtownie]

I am having the same problem. Restarted it countless times and it still will not update the app. I will have to stop using it. Very disappointed. Have been a Fitbit user for years. 

[dhl162]

Hi MegaByte 

Great news! This worked! I disconnected my Fitbit from my phone and completely reinstalled it again, took about 5 goes to get the 4 digit pin number,  but it finally worked and paired first time. Yes I've lost 6 days of data as no synching but got it working in the end.

Thank you so much for your help, much appreciated 🙏 😊 

[SunsetRunner]

That’s fantastic news @dhl162 ! 😃 I’m thrilled I was able to help! Happy Stepping!