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Inspire tracking steps while driving

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‎08-08-2020 00:17 - last edited on ‎08-11-2020 15:09 by Fitbit Moderator

‎08-08-2020 00:17 - last edited on ‎08-11-2020 15:09 by Fitbit Moderator

I specifically was looking for a step tracker band on Amazon and when I saw the potential of the FitBit I automatically decided to spend not only on a FitBit Inspire but on a Premium Account. I'm really disappointed on how this tracks steps. I'm a driver for Domino's and it tracks my driving as steps so in one day I had 10,000. Come on. How am I actually supposed to accurately know how many steps I'm taking if it's registering steps as I drive? Is there a way to fix this bug or did I just spend 70$ on a sleek watch?

 

Moderator Edit: Clarified subject

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‎08-11-2020 15:08

‎08-11-2020 15:08

Hi @Phantasma, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Your device has been tested against driving and riding in buses, trains, and other public transportation and shouldn’t add steps when you’re traveling under normal conditions. On bumpy roads or in a car with a stiff transmission your device may add some steps. For most users, the number of extra steps added when driving isn’t significant when compared to your overall stats. However, if you want to remove the steps from your daily total, manually log the driving activity for the time you were in a vehicle. For more information, see How do I add, edit, or delete Fitbit data and activities?  

 

Let me know if you have any additional questions.

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