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Inspire won't charge

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‎12-29-2020 06:16 - last edited on ‎12-30-2020 05:37 by Fitbit Moderator

‎12-29-2020 06:16 - last edited on ‎12-30-2020 05:37 by Fitbit Moderator

My Inspire did not charge up so I asked my mom about it.  She had it charging for hours but it did not charge (we tested it with mom's fitbit and it worked).  Mom then wiped it clean with alcohol and tried to recharge it then but it remained at 9% for hours.  She then tried to press on the button to reset but then the screen went dark and it did not come back on. Not sure what else we can do. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎12-30-2020 05:37 - last edited on ‎02-12-2025 11:42 by Fitbit Moderator

‎12-30-2020 05:37 - last edited on ‎02-12-2025 11:42 by Fitbit Moderator

Hi @Soph11355, welcome to our Fitbit Community. Regarding the charging issues that your Fitbit Inspire experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that a solution was provided and you will be back on track with a replacement unit.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

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