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Inspire won't setup

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‎11-12-2020 13:15 - last edited on ‎11-17-2020 16:15 by Fitbit Moderator

‎11-12-2020 13:15 - last edited on ‎11-17-2020 16:15 by Fitbit Moderator

Hi can anyone help please. I think it may be broken but thought I'd try. 

Brand new Fitbit Inspire. I've charged it and sync it but I can't get it to work. It won't show a time, it won't scroll, allow me to touch it into action etc I've tried resetting but that has not helped. it simply shows a line on the screen or when i allow the battery to die and recharge it is the welcome screen stating www.fitbit/setup. 

HELP PLEASE.

Many thanks

 

Moderator Edit: Clarified subject

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‎11-17-2020 16:14

‎11-17-2020 16:14

Hi @fitinabit1, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. In order to use your Fitbit Inspire, you'll need to first set it up, this is the reason why the device is showing such message. That said, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

 

I'll be here if further assistance is needed.

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