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Inspire won’t sync with iPad

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‎07-23-2019 07:46 - last edited on ‎07-24-2019 06:08 by Fitbit Moderator

‎07-23-2019 07:46 - last edited on ‎07-24-2019 06:08 by Fitbit Moderator

I have an iPad Air 2 with an operating system of 12.4, and my new Fitbit infinity will not sync.  I have gone through the whole troubleshooting list twice.  I have deleted the app and got it back and tried again.  It has a 100% charge, but my Bluetooth won’t even find it.  If I don’t find out what’s wrong I’m gonna have to return it

 

 

Moderator edit: updated subject for clarity

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‎07-24-2019 06:09 - last edited on ‎03-13-2025 07:22 by Fitbit Moderator

‎07-24-2019 06:09 - last edited on ‎03-13-2025 07:22 by Fitbit Moderator

@Cookinggirl, welcome to the Fitbit Community! I hope you're doing well!

Let me help you with your Inspire not syncing with your iPad and thank you for troubleshooting this issue. You can try the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-04-2020 14:44

In response to AlvaroFitbit

‎01-04-2020 14:44

My inspire hr is TRASH it will not even set up 

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