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Inspire won't sync

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‎08-28-2020 11:44

‎08-28-2020 11:44

I got an inspire in July for my birthday. For the first month it worked fine but then it started unpairing from my phone. The first few times I got it synced back up no problem but now it won't sync with the app at all and won't pair with my phone at all either. I have turned blue tooth off and back on, restarted my phone, restarted the Inspire, uninstalled and re-installed the app, and no luck. I have a Samsung Galaxy A20. Help! 

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‎08-30-2020 09:00 - last edited on ‎02-01-2025 07:50 by Fitbit Moderator

‎08-30-2020 09:00 - last edited on ‎02-01-2025 07:50 by Fitbit Moderator

@CherryK04 It's great to see that you've visited the Fitbit Community!

Let me help you with your Inspire not syncing and thank you for troubleshooting this issue. Please try (or retry in some cases) the following:

  1. Go to your phone's bluetooth settings and remove all devices listed there.
  2. Restart your phone and restart your device. 
  3. Check that no battery saving app/feature on your phone is affecting your Fitbit app.
  4. Also, on an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  5. You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

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