Issues setting up my Inspire HR

[Suzykew]

I had a fitbit  and lost it. I have purchased a Fitbit Inspire HR and tried to set it up pon my original account and it will not accept it.  I deleted the app and closed the account on the original email and then reinstalled the app and tried to set up the new Fitbit - it still will not accept the install because it says the email already exists! I know it does, it is mine!

How do I override this and get set up again?

Moderator edit: Updated subject for clarity 

[Odyssey13]

Hi @Suzykew  log in and tell it you want to add a new device on an existing account. That ought to do it, if not, please let us know.

[Suzykew]

They  sounds very simple but i have no option to tell it anything. The only options are join fitbit or sign up. Going to sign up and I am sent to email/password only Sent from my Samsung Galaxy smartphone.

[Odyssey13]

Reach out to customer support. Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA. The phone number to call from the UK is: 0800 069 8505. Operation hours: 9:00am - 6:00pm. If you're not in the USA or if you prefer an online chat or email, then click for contact options

[Suzykew]

I really appreciate your trying to help me with this dilemma.  when I log onto the fitbit site there is no place to say I want to set up a new device on existing account or otherwise.

I have set up my husband's fitbit on one email account I have and my fitbit was set up on another email account I have. I thought this would sol.ve the problem of getting our information scrambled and it did work well until I lost my fitbit.  Now I have purchased a new fitbit - not the same versions, because it has been discontinued, of course! So I have tried to set it up on my other email account and it wont let me into it at all.

I did find where I could change my husband's email account but that is not what I want to do - I don't want to get this more messed up that it is.

I am so totally frustrated right now!

[Odyssey13]

You could call support at the number I posted above. I would make sure your husband's Fitbit is outof range while you're trying to set up. If you had to, could you get a new email address? There are many free email places out there. You could see if that helps you.

[Suzykew]

I already have three emails and do not want to set up another one. I had the two email addresses to manage the two Fitbits and it worked fine until Telus internet and emails went down for almost a month. Nothing has been the same since.

Sue Reedman

Moderator edit: Removed personal information 

[Odyssey13]

@Suzykew  you might want to edit your post since you put your email address and name on there. Being we're on a public forum, it's best to stay safe.

[SilviaFitbit]

@Suzykew Welcome to the Community. I appreciate the troubleshooting you've performed. 

Thanks for your advice @Odyssey13. 

I have shared your post with our Support team and they've mentioned you already have a case with them. Please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance.