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Location services pop-up

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‎05-09-2020 17:08 - last edited on ‎05-11-2020 16:52 by Fitbit Moderator

‎05-09-2020 17:08 - last edited on ‎05-11-2020 16:52 by Fitbit Moderator

I don’t want location services and this shows up mid sync every time!  I even caved in and allowed......  Still get the pop up.  Please make this go away!

68758E02-2F9A-480A-8390-8A9DBBA1AA03.png

 

Moderator edit: Subject for clarity 

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‎05-11-2020 16:50 - last edited on ‎08-05-2025 07:41 by Fitbit Moderator

‎05-11-2020 16:50 - last edited on ‎08-05-2025 07:41 by Fitbit Moderator

Hi @L-Starr, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the screenshot that was attached into your post, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the operating system version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

Keep me posted and let me know if you have any additional questions. 

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‎05-11-2020 17:02

In response to RicardoFitbit

‎05-11-2020 17:02

Good evening!

I have an iPhone X and it started happening a week or two ago.
I have already re booted my Fitbit and reset my phone. What you see in the screenshot is what I see every time I sync my Fitbit with my phone’s app...

Sent from my iPhone
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‎05-11-2020 20:15

In response to RicardoFitbit

‎05-11-2020 20:15

I did all of this already!  I have an iPhone not an android.  Apple just had a software upgrade.  The screen I sent you was from yesterday.  Today my iPhone has the new software and BT won’t even recognize the Fitbit HR.
I have not allowed my iPad to accept the software upgrade and after resetting the Fitbit - it did sync......  I think you have two problems now!

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‎05-13-2020 07:44

In response to RicardoFitbit

‎05-13-2020 07:44

I have done everyone of the steps!  A note to you - Apple just provided an update.  Once it updated there is no longer a sync.  I even tried removing the HR and adding it as new. It still only picks up the information after I sync with my iPad.  I did not perform a software update on my iPad.....

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