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Long run not tracking steps

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‎10-05-2019 13:26

‎10-05-2019 13:26

This morning I ran 8.63 miles with some friends, and my inspire said I was hooked to my phone. 2 hours later I go into my app, and it’s showing only 3000 steps for the entire day. I logged at least 16000 during my run (and got the alert when I hit my step goal). Anyone know what’s going on or a fix? It doesn’t show I hit the 250 hourly step goal at 7, 8, or 9 am and that’s when I was running.

I’ve reset my Fitbit by hooking it to charger and holding for 5 seconds with no fix. and it says I have the latest version of the app.

another 3 hours later and I’m still around 3255 steps and I’ve been moving. 

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‎10-06-2019 01:43

‎10-06-2019 01:43

Hi @Bgmcnall Restart it a few more times and see if it happens again. Unfortunately restarting will not restore steps the tracker has missed,  but will hopefully get it back on track so it doesnt happen again.

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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