help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost steps after switching Fitbits

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2019 16:34

‎06-23-2019 16:34

I recently setup a new Inspire HR on the account with my Charge 2. After getting 6000+ steps on the Inspire, I switched to the Charge 2. After syncing, I lost all the steps on my Inspire HR.  My phone, tablet, and Fitbit.com dashboards show only the steps on my Charge 2. How can I get them back? And, more importantly, how do I insure it doesn’t happen again? I want to be able to switch between the two.

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-23-2019 16:51

‎06-23-2019 16:51

Make sure you sync right before switching out a tracker.  Otherwise those steps are on the tracker but have not been moved to the main fitbit database.  Until a sync, data recorded on your tracker is not in the main database.  If that is the issue, you might be able to get them back by switching trackers again and syncing, making sure you sync from your current tracker before switching.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
2 REPLIES 2

‎06-23-2019 16:51

‎06-23-2019 16:51

Make sure you sync right before switching out a tracker.  Otherwise those steps are on the tracker but have not been moved to the main fitbit database.  Until a sync, data recorded on your tracker is not in the main database.  If that is the issue, you might be able to get them back by switching trackers again and syncing, making sure you sync from your current tracker before switching.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎06-23-2019 18:48

In response to JohnnyRow

‎06-23-2019 18:48

Thanks for the help!

Best Answer
0 Votes