Lost steps

[MK1111]

Lost steps

[Julia_G]

Hi, @MK1111 , could you give us a little more detail about the issue you are experiencing?  There is always someone here to help. Welcome to the Community.

[SunsetRunner]

Hi Julia, I'm not sure about OP but for the last few days when I sync to start my current day, all step data from the previous day has been setting to zero.  

[Julia_G]

Hi, @SunsetRunner  and if you scroll back now in your app are those days still zero?

[SunsetRunner]

Thank you for the reply.  It had been yes, but while waiting I tried restarting both the device and my phone.  Seems to have cleared it up after the phone restart.

[Julia_G]

Hi, @SunsetRunner , that’s good news!  My experience is that usually these sorts of glitches - where steps are suddenly zero (or suddenly tens of thousands over) - are temporary and fix themselves.  Logging out of the app and logging back in again, or, as you did, restarting your phone, usually fixes it quickly - or else it recovers spontaneously.  That’s why I asked if scrolling back later you still had the problem.  

Almost always this is a temporary and short-lived problem.