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Lost steps

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Today I reached 12000 steps whilst out on a walk, I did a sync and my phone and watch updated. I checked an hour later and now my watch and app both say just 6100 steps. Very annoying! 

any one else had this with the inspire HR or know a fix please?

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I've had this happen to me before, my inspire hr said that I had 14,000 steps, and a couple of hours later it said that I had 8000 steps, it only messes up if you leave it in direct sunlight for more than about 30 minutes.

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Ahh that explains it- I had been sitting outside in the sun! Thank you for letting me know 🙂

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no problem 😉

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My inspire hr quit counting steps in the middle of the day today, April 15th.  I was at 5000 steps and walked for another 20 minutes with no additional steps recorded. Now I just looked at it and it has just leaped forward to midnight tonight, April 16, (it is 7 pm 4/15) and everything reads 0. What is happening?

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