help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Lost steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2021 08:07 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

‎12-31-2021 08:07 - last edited on ‎12-18-2022 23:01 by Fitbit Moderator

Lost steps

Best Answer
Labels:
0 Votes
5 REPLIES 5

‎12-31-2021 11:06

‎12-31-2021 11:06

Hi, @MK1111 , could you give us a little more detail about the issue you are experiencing?  There is always someone here to help. Welcome to the Community.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎01-01-2022 04:13

In response to Julia_G

‎01-01-2022 04:13

Hi Julia, I'm not sure about OP but for the last few days when I sync to start my current day, all step data from the previous day has been setting to zero.  

Best Answer
0 Votes

‎01-01-2022 06:55

In response to SunsetRunner

‎01-01-2022 06:55

Hi, @SunsetRunner  and if you scroll back now in your app are those days still zero?

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer
0 Votes

‎01-01-2022 11:48

In response to Julia_G

‎01-01-2022 11:48

Thank you for the reply.  It had been yes, but while waiting I tried restarting both the device and my phone.  Seems to have cleared it up after the phone restart.

Best Answer
0 Votes

‎01-01-2022 12:39

In response to SunsetRunner

‎01-01-2022 12:39

Hi, @SunsetRunner , that’s good news!  My experience is that usually these sorts of glitches - where steps are suddenly zero (or suddenly tens of thousands over) - are temporary and fix themselves.  Logging out of the app and logging back in again, or, as you did, restarting your phone, usually fixes it quickly - or else it recovers spontaneously.  That’s why I asked if scrolling back later you still had the problem.  

Almost always this is a temporary and short-lived problem.

 

 

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer