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Manually entering exercise decreases steps.

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‎10-30-2020 17:01 - last edited on ‎11-02-2020 21:29 by Fitbit Moderator

‎10-30-2020 17:01 - last edited on ‎11-02-2020 21:29 by Fitbit Moderator

When I manually enter exercise (today it was a walk), the step total actually decreases by the amount I steps I took in the timeframe of the exercise I enter. For example, today I was at 7970 steps, and when I manually added my walk of an hour and 15 minutes my steps jumped down to 4500. It erased all the steps I took on my walk. Why?? This is crazy and I’d like to get credit for my steps even when I manually add exercise after the fact. 

 

Moderator Edit: Clarified subject

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‎11-02-2020 21:29

‎11-02-2020 21:29

Hi @mlhgjh, welcome to the Community Forums! 

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎11-03-2020 08:09

In response to RicardoFitbit

‎11-03-2020 08:09

Hey! I’m using an iPhone and my OS is up to date. I remember it happening a couple times a few months ago but I know iOS and Fitbit have both updated since then so I don’t think it’s related to that. I usually remember to start my exercise on my Fitbit before so I don’t actually manually enter it often, but I think it happens every time I do it. One difference from a few months ago until now is that before if I went back and deleted the exercise I manually entered my steps reappeared. The other day when it happened I tried deleting the exercise but my steps never went back to the original count. 

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