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Many premium features stopped working.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-28-2022 12:37 - last edited on ‎12-18-2022 17:40 by Fitbit Moderator

‎04-28-2022 12:37 - last edited on ‎12-18-2022 17:40 by Fitbit Moderator

Zone minutes suddenly stopped working a month ago on my Inspire 2. Wake up (rotate wrist to activate screen) is frozen in OFF as is DO NOT DISTURB on my Tracker. I have warranty coverage but am not jazzed about sending tracker in for who knows how long for probable replacement. Anyone have suggestions?

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‎05-05-2022 10:26

‎05-05-2022 10:26

@husker2cat   None of the issues on your list are Premium features.  I am moving your post to the Inspire 2 forum, in the hopes the you will get help with these issues.  I don't use an Inspire 2, so I can't advise you.  I can say that zone minutes are heart rate based on all devices that use them.  You can view your zone minute heart rate graph by tapping on your zone minute icon on your mobile app, then swiping to the left on the green upper field. Your heart rate graph needs to show yellow, orange, or red sections to get zone minutes.  For more help navigating your Inspire 2 and possible troubleshooting help, refer to the Inspire 2 manual.  You can also chat with Support.  A tech should be able to take you step by step troubleshooting your screen wake and DND issues.  

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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