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Missing pixels on Inspire HR

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‎09-01-2020 08:19

‎09-01-2020 08:19

I was an early Inspire HR buyer having preordered on Amazon in March 2019. Liked it so much I bought one for each of my two daughters-in-law in June of that year. Unfortunately, within the last three days, my Inspire looks like it's EXPIRING! Loss of pixels, horizontally on the left side of the display, even after trying all the fixes I've seen suggested: restart/reset, new watch face. I even let the battery complete deplete and recharge. No improvement. I haven't read of any solution to this problem, despite the "Solved" indicator on some of the threads. Is there any new guidance on how to get this thing to revert to its original appearance? Missing pixels after 17 months does not give me a happy Fitbit feeling.

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‎09-02-2020 11:53

‎09-02-2020 11:53

@Crankyankee Thanks for joining us! 

 

Let me help you with your Inspire HR not working as it should and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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