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Missing steps on my Inspire

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‎10-06-2019 14:17 - edited ‎10-06-2019 14:21

‎10-06-2019 14:17 - edited ‎10-06-2019 14:21

I am not always near my phone, so every once in a while, I have to go back and sync my steps from my Fitbit to the device. I had seven thousand and something steps when I looked at my Fitbit, but when it synced with my phone, it displayed only a little over 5,000. It has done this several times and I am pretty close to returning it. Any help would be appreciated!

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4 REPLIES 4

‎10-06-2019 17:54

‎10-06-2019 17:54

Hi @Xygenscenic  That sounds pretty odd. Did you manually enter any exercise in your app on the phone? That will often mess with step count.

Try restarting the Inspire several times and see if it happens again

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-06-2019 18:01

In response to NellyG

‎10-06-2019 18:01

I've never entered anything manually. I'm actually not sure how to do that. I called support and they helped me reset it. I guess we'll see. 

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‎10-06-2019 20:57

In response to Xygenscenic

‎10-06-2019 20:57

I hope it goes well for you

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎10-06-2019 21:10

In response to NellyG

‎10-06-2019 21:10

Thanks, me too. I appreciate it. 

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