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My FitBit Inspire HR won't sync

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‎01-21-2020 02:32

‎01-21-2020 02:32

I got the above product from a wellness program and successfully set it up.  I just got back from a weekend away and have tried continuously to sync the thing with my Windows 10 laptop and nothing I do seems to help.  I've done all the restarting stuff, the device has only ever been paired with this laptop, it's at full charge, I have no other fitbits, and everything is up to date yet I was only able to sync my fitbit the first time I set it up and so far that is it.  I've done ALL the generic steps you can find and nothing works.  I'm thinking the issue is with it as my laptop now can't find it and I get an error in the fitbit app saying that windows cannot connect to my tracker and even sometimes getting a pop up box saying that "bonding failed, restart the app, bonding in progress".  I think I should be sent the dongle if the device is not good enough to sync without it.

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‎01-22-2020 07:13 - last edited on ‎01-21-2025 07:46 by Fitbit Moderator

‎01-22-2020 07:13 - last edited on ‎01-21-2025 07:46 by Fitbit Moderator

@BigManK Welcome! Thanks for being part of our Community! 

Let me help you with your Inspire HR not syncing and thank you for troubleshooting this issue. Start by uninstalling and reinstalling the Fitbit app on your computer. Also have you tried using a phone to sync your tracker? You can find troubleshooting instructions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-22-2020 11:35

In response to AlvaroFitbit

‎01-22-2020 11:35

Well I already tried the reinstalling the app thing before making the post and I wasn't wanting to have something on a phone that is being loaned to me but the phone is the only thing the fitbit would sync to.  Hopefully future products will utilize better methods of communicating with computers since some people would rather use a computer than a phone.

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