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My Fitbit quit working

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‎09-12-2019 16:36

‎09-12-2019 16:36

I have only had it a few months. 

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‎09-12-2019 21:32

‎09-12-2019 21:32

Hi @Torkelson  did you try a restart of the device? That's generally the first thing to help with a problem. What exactly is your Inspire doing or not doing? The more we know, the better to help you.

Stepping in the U.S.A. since September 2013. Android 14

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‎09-12-2019 22:06

‎09-12-2019 22:06

My inspire hr stays on a black screen. I have a green light that stays on and when I hold the button down a smiley faces pops up for a few minutes then nothing. I've only had it for two days 😠

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‎09-12-2019 22:10

In response to Kaitlyn14

‎09-12-2019 22:10

Hi @Kaitlyn14  First, try a restart of your device. If that doesn't help, it's time for customer support.

Their phone number is (877)623-4997 between the hours of 4am-8pm PST Mon-Fri, and 6am-5pm PST on weekends, if you're in the USA.

 

If you're not in the USA or if you prefer an online chat or email, then click for contact options

Stepping in the U.S.A. since September 2013. Android 14

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