My Inspire HR doesn't track my sleep properly

[4everMaryPoppin]

Update on messed up OS update!

This Edison person from Fitbit (I’m guessing) suggest I restart my Inspire HR. Which I did successfully, to ABSOLUTELY NO AVAIL!!!!!! 

The new OS has done more wrong than it has fixed!!! 

Sleep sensitivity is just GONE! Calorie intake verses output is not accurate, footstep‘s don’t seem to be accurate any longer either. 

This Inspire HR is now just garbage!!!!

-——-—

I purchased my Inspire HR in Jun 2019. It worked great! Sensitivity was awesome! The OS update in July 2019 totally screwed the sensitivity up! I started writing down what time I went to sleep, and when I wake up. Fitbit Inspire HR is off by over 2 hours some nights! Now I’m wondering if the accuracy of my steps is accurate. Chatted with Fitbit customer service, and called Fitbit and reported it Sensitivity is set to “Sensitive”! This is bad!!! I’m still within 90 days of purchase, thinking taking it back and just buying Apple Watch instead. This Inspire HR seems useless at this point! 

Fix this issue Fitbit!!!! 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community @4everMaryPoppin.

I'm sorry to hear that your Fitbit Inspire HR is not recording your sleep accurately. Thank you for the information provided. If you haven't done it already, please perform a restart to your device by following these instructions and track your sleep once again.

Whether you continue experiencing difficulties, please be so kind to update Customer Support to get further assistance. I'm pretty sure they will do their best to provide a high level of support.

If you have any question, please let us know.

[4everMaryPoppin]

June 24th also!!

[4everMaryPoppin]

Ok, I followed instructions to do restart, got smiley face. I didn’t loose any data, Yay! I’ll keep record over the next couple of days to see if it gets better. If it fixes the problem, I’ll be back to loving my Fitbit. If it doesn’t fix it, Apple here I come! 

It is worth noting that I like technology. However; there’s a reason people say “If it ain’t broke, don’t fix it”. To many times I’ve seen tech company rush new OS to market, when it really should still be in development. Stop playing beat the opponent to market. Make an OS that works. Check it for bugs! Get it right out of the gate. Data these days is important. No one wants something that can screw up. Make it your best effort out of the gate! Then your loyal followers will stay loyal. Cheers mate!

[EdsonFitbit]

Thank you for your reply @4everMaryPoppin. Sorry for the delayed response.

We appreciate your feedback about our products and services. Our team is constantly working to improve the Fitbit experience.

Feel free to contact us at any time.

[4everMaryPoppin]

No your suggestion didn’t make anything better. I did the restart. I’m not even wearing my Fitbit because I don’t the any of the numbers are accurate. Fix the software!! Otherwise your devices are useless!!! 

Moderator edit: format

[EdsonFitbit]

Thanks for your response @4everMaryPoppin.

To further investigate your situation, I created a case with Customer Support. Please check your inbox on the next days. They will let you know how to proceed as soon as possible. Thank you for your patience.

Whether you need further assistance, please let us know.

[Miga]

I didn't make the connection to the update, is that the problem?- but I agree. The HR Inspire is doing a lousy job of sleep tracking. Mine too is off by hours- it shows deep sleep when I am 100% positive I've been awake.It's a joke every morning now. I would love for FitBit to comment on sleep tracking and what to expect.

[4everMaryPoppin]

Thank you, yes, I wish they would address this issue as well. I wish you the best in your efforts of tracking your sleep better!

Theresa (Tessa) L. Moore🐾🐾🐾🐾
Question: What’s the meaning of life?
Answer: Believe in yourself 😋

[4everMaryPoppin]

Yes, it is directly linked to the Fitbit iOS update. The system worked great prior to the update that was done in Aug?? Or Sept? The sleep tracker has been off every since. I have not updated to the iOS 13 update due to worry of what else will go wrong. Especially, since now they have posted “we are aware of connectivity issues with iOS 13” doesn’t give me much faith in there updates. I can not support theses devices until Fitbit takes our issues much more seriously. There suggested resets, and change from sensitivity setting to normal, verses sensitivity doesn’t resolve anything!! FIX THESE PROBLEMS FITBIT!!!! 

[Miga]

I just did a re-set, so I'll try again tonight-- however, I'm not confident. I believe the re-set addressed trackers that are NO tracking- mine is "tracking", just not accurately.