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My experience with Tech Support

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‎02-11-2020 09:07 - last edited on ‎02-11-2020 11:23 by Fitbit Moderator

‎02-11-2020 09:07 - last edited on ‎02-11-2020 11:23 by Fitbit Moderator

I have a very old smart phone and was having issues with the syncing of the fitbit to my phone. I called in to get help and the Tech spent 35 minutes on the phone with me trying to get it to work . He was so patient with me considering how old ME and my phone are, He made it work! Great people to deal with, very nice hard working people.

Thank you Tech Support

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎02-11-2020 09:29

‎02-11-2020 09:29

Hello @Janetobo  customer support is awesome and it's good to know they got you going. We have people of all ages on the forums. If you have time, check out the link in my signature for some areas you might like to join in. People share their tips, recipes and stories. Glad you're with us!

Stepping in the U.S.A. since September 2013. Android 14

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‎02-11-2020 11:22

In response to Odyssey13

‎02-11-2020 11:22

Welcome to the Fitbit Community @Janetobo.

 

It's good to hear that your experience with Customer Support was great. Thank you for taking the time to let us know.

 

Our team is constantly working to provide a great support to the Fitbit users. We hope to see you around more often. 

 

Thank you for your comments @Odyssey13.

 

Feel free to visit the Fitbit Community at any time.

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