Need to reset almost every day

[WendyJJ]

Hi there, I bought my inspire (no HR) 6 days ago and although I love the design and features, it has become totally unresponsive almost every day (so far 5 times in total). I have not been able to correlate when this happens, sometimes  in the evening, sometimes in the morning), but it is not a battery problem (battery has not gone lower than 40%). So far resetting (button pressed for 5 seconds) has worked, although most times not immediately (most times I have it for dead, convinced that I should return to the store, then mysteriously started working a couple of hours later). Is someone having similar problems and knows how to solve them? I really like the product, but if this is normal and the product is unreliable, it will be going to the store in two more resets. 

[Letagail]

I also have to reset to get to sync. I’ve reset 4 times today. Twice yesterday & have only had this Fitbit for 4 days. Thinking I will have to exchange & hope the next one is not defective 😟

[NellyG]

@WendyJJ  Yes, I think you need to exchange it. It should not be repeatedly doing that.

@Letagail  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing.

[Letagail]

I have IPhone 6s & is on list. Already had to reset this morning😟

[NellyG]

@Letagail  It shouldnt be so hard with a supported phone. I'd suggest you contact Support (link in my signature) and have a chat with them and see if they have any suggestions

[WendyJJ]

Thanks for the response. I went yesterday to the store to return it and, as usual with these things, the tracker was working just fine when I got there. The guy suggested I reset it to factory settings and re-install to see if that would fit the problem. I asked him if he could do that and, luckily, the tracker became totally unresponsive in the process. I got it exchanged for another one and, so far everything is working great. Fingers crossed!

[Letagail]

That’s great. I talked to customer support & they couldn’t find anything. Suggested I turn off all day sync when away from my phone. Don’t think that’s the problem. Ordered another one. Will return this one when I get the replacement 😬

Sent from my iPhone

[NellyG · Accepted solution]

@WendyJJ  smart move to get them to do the factory reset! And great you now have a new one

@Letagail I do hope the new one works correctly

[Letagail]

Reinstalled & is working fine!

[WendyJJ]

Me again, it is now 4days since I got the new one and no issues so far. Really enjoying my Fitbit!