I lost my Fitbit Zip, and purchased an Inspire since the Zip has been discontinued. I opened the box, attached the Inspire to its magnetic charger, and plugged it into a USB port. The Fitbit app detected the new Inspire, started to add it to my phone, then said the Inspire needed to be updated.
I couldn't start the update, as the battery level was around 35%, so I left the Inspire on the charger, and came back 15 minutes later. When I came back the Inspire said the battery level was 68%, so I opened up the Fitbit app, which said I hadn't finished adding my Inspire, since the update hadn't finished. So I told the app to update my Inspire, and the update started since the battery level was above 50% - this was at 3PM.
It's now 3 hours later, and my Fitbit Inspire is still stuck about 70% through its update bar. 3 hours. On broadband. I assume the Inspire is stuck / frozen, but it doesn't respond to button commands. When I open the Fitbit app it shows my Inspire did sync around 3:30PM, but the Inspire requires an update. When I tell the app to update my inspire, it says the Inspire cannot be found. When I delete the Inspire and try to add it back to the app, the app searches, and cannot locate the device.
This is a new (and very simple) device, which shouldn't take anywhere near this amount of time to update. Do I walk away and hope it fixes itself overnight? Anyone else have this issue with their new fitbit device? Looks like a few people have had 1-2 hour updates, I'm at 3+ hours with a fast broadband connection and a new device.
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