New Inspire HR does not work

[Sheri516973]

After my Charge 3 quit working two weeks after it went out of warranty (I tried every recommendation to get it running again but nothing worked) I bought a new Inspire HR. My brand new Inspire HR does not track my steps, my heart rate or my sleep. The time functions work great--alarms and timers. What do I need to do to fix this besides take it back and get another Charge 3?

Moderator edit: Subject for clarity

[YojanaFitbit]

Welcome to the Fitbit Community Forums @Sheri516973. Thanks for reaching out to report this issue with your Inspire HR. I really appreciate your feedback.

Thanks for sharing those details on your post. Please make sure that your phone and Fitbit app are up to date. And confirm that your phone is connected to strong internet connection. I've heard this type of issues when the Inspire is not completing the firmware update.

You can also try the following steps: 

1. Force quit the App and turn off your phone
2. Open Fitbit App, go to Account (upper right corner) > Delete Fitbit tracker from the Account
3. Open the Bluetooth Setting on your phone and delete Fitbit device from there too
4. Reboot Bluetooth to make sure your device is not there
5. Restart your Fitbit and Access back to Fitbit App > Account to set up your Fitbit tracker back
6. During that process the Fitbit App will request to update your Inspire

This should help, please keep me posted on the resolution!