help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not Tracking Heart Rate during Logged Exercise

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-10-2019 03:34

‎08-10-2019 03:34

My Inspire HR always logged my heart rate when tracking any exercise I was carrying out but suddenly stopped last week. It still logs my hr as normal but not when I am logging an exercise.

I have tried switching off/on, uninstalling and reinstalling but nothing seems to work.

If I carry out an exercise like digging up the garden, it logs it as exercise and also logs the hr, just not when I want the exercise logged.

Can you help please. Thanks

Best Answer
Labels:
3 REPLIES 3

‎08-11-2019 17:48

‎08-11-2019 17:48

I have the same issue. It stopped logging HR for tracked exercise after July 27th. I see others on the forum had it stop on the same date. I can see my HR under HR, but not the more detailed graph associated with tracked exercise. It was one of my favorite features and I want it back!

Best Answer

‎08-11-2019 23:44

In response to KFJensen

‎08-11-2019 23:44

Come on please Fitbit. There is obviously a problem after 27 July as quite a few people have had the same issue. (Please see other thread I accidently said the problem had been solved).

 

The silence is deafening.

Best Answer

‎08-26-2019 23:12

‎08-26-2019 23:12

I can't believe that they are still not talking to us about this issue they have had. I am wondering if they know that for most of us it is one of our favourite features and so are planning to monetise it. This month I have stopped recommending fitbits to people due to both the loss of this and their non-response to it. VERY DISAPPOINTED

Best Answer
0 Votes