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Not getting app my notifications

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‎05-27-2019 11:17 - last edited on ‎05-28-2019 05:43 by Moderator Alum

‎05-27-2019 11:17 - last edited on ‎05-28-2019 05:43 by Moderator Alum

Notifications on the app has red dot as if I have notifications but it says nothing to display. Also, Fitbit always has notifications on the settings to turn on or off and is not there now.

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‎05-28-2019 05:32 - edited ‎05-28-2019 05:50

‎05-28-2019 05:32 - edited ‎05-28-2019 05:50

Welcome to the community Forums @directive19. I'll be glad to give you a hand with your inquiries about notifications. 

 

If you're getting red dot on notifications but it is not showing anything, I'd suggest to sync your Fitbit and try to uninstall and reinstall the Fitbit app. Some users have reported that this is working for them.

 

About the notifications on the settings that you mentioned, I'd like to have more details about what was the information that they used to show. What model of phone are you using? 

 

Keep me posted. 

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