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Not receiving notifications nor tracking sleep

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‎08-24-2020 08:38 - last edited on ‎08-30-2020 12:20 by Fitbit Moderator

‎08-24-2020 08:38 - last edited on ‎08-30-2020 12:20 by Fitbit Moderator

My Inspire HR Is no longer receiving text messages and is no longer tracking my sleep. It’s set up to do both but since the last charge it’s no longer working 😞

 

Moderator Edit: Clarified subject

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‎08-30-2020 12:19

‎08-30-2020 12:19

Hi @Amanda_O544, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this, can you please let me know which mobile device you're currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

 

For the sleep tracking issue, please restart your Inspire HR and try wearing it on your non-dominant hand when you're going to sleep. 

 

Looking forward to your reply.

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