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Unable to sync Inspire HR

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‎08-25-2020 08:45 - last edited on ‎08-30-2020 12:21 by Fitbit Moderator

‎08-25-2020 08:45 - last edited on ‎08-30-2020 12:21 by Fitbit Moderator

My Fitbit Inspire HR always shows 'Failed to sync' but appears to be syncing - it has done this for a while. However, the problem I have now is that it will not do the firmware update. I have tried all the troubleshooting suggestions to no avail. Can anyone please advise? Thanks.

 

Moderator Edit: Clarified subject

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‎08-30-2020 12:20 - last edited on ‎09-01-2025 09:19 by Fitbit Moderator

‎08-30-2020 12:20 - last edited on ‎09-01-2025 09:19 by Fitbit Moderator

Hello @Majji, welcome to the Community Forums!

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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