help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not tracking hourly steps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-21-2020 10:09 - last edited on ‎05-05-2020 19:26 by Fitbit Moderator

‎04-21-2020 10:09 - last edited on ‎05-05-2020 19:26 by Fitbit Moderator

Not posting or showing or registering 250 reminder steps after completed, repeatedly.

 

Moderator edit: Subject for clarity 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-05-2020 19:25

‎05-05-2020 19:25

Hi @JohnFBot, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your device following the next steps and let me know if the issue persists:

 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

 

Keep me posted. 

Best Answer
0 Votes