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Not tracking hourly steps

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‎04-21-2020 10:09 - last edited on ‎05-05-2020 19:26 by Fitbit Moderator

‎04-21-2020 10:09 - last edited on ‎05-05-2020 19:26 by Fitbit Moderator

Not posting or showing or registering 250 reminder steps after completed, repeatedly.

 

Moderator edit: Subject for clarity 

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‎05-05-2020 19:25 - last edited on ‎08-05-2025 10:02 by Fitbit Moderator

‎05-05-2020 19:25 - last edited on ‎08-05-2025 10:02 by Fitbit Moderator

Hi @JohnFBot, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please restart your device following the next steps and let me know if the issue persists:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Hold the other end of the charging cable near the port on the back of the tracker until it attaches magnetically. The pins on the charging cable must connect securely with the port.
  3. Press and hold the button on your tracker for 5 seconds. 
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Keep me posted. 

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