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Sleep tracking issue

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‎04-22-2020 04:51 - last edited on ‎05-05-2020 19:14 by Fitbit Moderator

‎04-22-2020 04:51 - last edited on ‎05-05-2020 19:14 by Fitbit Moderator

My inspire was perfect for two months and then it just stopped tracking my sleep. After ten days of back and forth with Fitbit support where they suggested restarting/changing to dominant hand (all of which is tried myself) their final advice was “if you put your Fitbit on your wrist it will track sleep automatically”. What did they think - I’d left it on the kitchen table all this time?! I now just want my money back. Is there a uk number I can call to speak to a human? Or had any got any sensible suggestions how to fix this issue?

 

Moderator edit: Subject for clarity 

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‎05-05-2020 19:13 - last edited on ‎08-05-2025 10:03 by Fitbit Moderator

‎05-05-2020 19:13 - last edited on ‎08-05-2025 10:03 by Fitbit Moderator

Hi @GM42, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for taking the time to share your thoughts and personal experience with your Fitbit device, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated and really helpful for us to evaluate our procedures and make sure that we are delivering what our users want and need.

Since you already received assistance from our Customer Support team, I suggest you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

Let me know if you have any additional questions, I'll be around.

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