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Calorie count when item barcode scanned

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‎04-22-2020 07:23

‎04-22-2020 07:23

Hi, can anybody help please?

I'm new to using a fitbit. When I scan the barcode of a food item, the calorie logs one food amount of calories and the item label says a different amount of calories. Always higher on the food label for the same serving size. Why is that? Also, Do I use the higher count (I have been using) or the lower one 🤣 I don't understand why they are different 🤔. For Example Heinz Vegetable soup scans at 180 cals for 2 servings, (one being half a can) but the soup label says 240? T. I. A 😊👌 👍 

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‎05-05-2020 19:08 - last edited on ‎08-05-2025 10:03 by Fitbit Moderator

‎05-05-2020 19:08 - last edited on ‎08-05-2025 10:03 by Fitbit Moderator

Hi @Shar007, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for the details that were shared in your post. To better assist you with this unusual issue, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps and let me know if the issue persist:

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Use the scan barcode feature.

Keep me posted. 

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